FAQ
  • How long is an appointment?

    The initial appointment takes up to 1 hour. You can expect a full assessment, a treatment plan and treatment. We will decide together for how many physiotherapy follow up appointments you might need

  • Do I need to be referred by my Doctor?

    A doctor’s referral is not needed for you to see a physiotherapy at home. We will be in direct contact with your GP and we will ask you if you would like us to send a letter to your Doctor explaining our diagnosis and treatment plan, so it can be added in your records.

  • Further investigations

    Our physiotherapists have extensive knowledge in ordering further investigations if needed. With plenty of experience in working in NHS CATS (Clinical Assessment and Treatment Services), we will be able to advise you on any possible investigation you might need.

  • Medical notes

    We will require access to any relevant information and medical notes you might have, if you are happy for that. This will enable us to understand your medical history and make sure we give you the most adequately fitting treatment

  • Cancellation policy

    Notice period

    Refund amount to you

    24 hours or more

    100%

    Up to 2 hours before treatment

    70%

    Within 2 hours

    0%